Support

Found a bug, a purchase that did not arrive or have an idea for a new spirit? We would love to hear from you.

Email us

Write to mfrkankaya@gmail.com and we will get back to you as soon as we can.

Send an email

Please include

  • Your device model and system version (for example, iPhone 16 with iOS 26).
  • Your Depth and what was happening in the run, if the issue happens in a run.
  • For purchases: the date and the item, and the receipt from Apple or Google if you have it.
  • What you expected and what happened instead. A screenshot or screen recording helps a lot.

Quick fixes

Low frame rate

Set Graphics quality to Low in Settings.

No sound

Check Sound effects and Music in Settings, and that your device is not muted.

No reward from an ad

Rewards are given only when the ad plays to the end. Each reward has a daily limit shown on its button.

Sanctuary not filling

The Light Tree stops when its storage is full. Collect your Embers to start it again.

Many questions are already answered in the FAQ.